Our Team

Ray Isaac standing in front of team photosAll of our 340 employees live our vision of unmatched service and leading at every level.

We currently have more than 100 North American Technician Excellence (NATE)-Certified Technicians with over 525 specialties — that’s more than any other company in the country.

Along with their dedication to heating and air conditioning, our employees have a sense of involvement, family, and caring for our company. They’re moms and dads, Boy and Girl Scout leaders, Little League coaches, and contributors to our communities.

Management Team

Every member of our management team has a wealth of experience, most of which was gained right here at Isaac!

Ray Isaac, President

Ray Isaac President of Isaac Heating & Air Conditioning

Ray is one of four brothers who make up the third generation of this family business. Winner of the Rochester Small Business Person of the Year in 2012.

Eric Knaak, VP & General Manager

Eric Knaak VP & General Manager

Eric has been with Isaac for over 20 years, and previously served as a proud member of the US Marines.

Joe Kruger, VP of Sales & Marketing

Joe Kruger VP of Sales & Marketing

Joe began as a sales representative with Isaac over 30 year ago and heads up a team that regularly wins top 10 recognition in the nation for our Rheem sales and service.

Lee Spencer, VP of Finance

Lee Spencer VP of Finance

After starting with Isaac as a bookkeeper/controller in 1980, Lee is now responsible for our company’s financial management.

Kevin Traut, Director of Education and Training

Kevin Traut Training Manager

Kevin brings many years of heating and air conditioning education experience to Isaac as a NATE-certified instructor.

Jeremy Noll, Service Manager

Jeremy Noll Service Manager

Jeremy grew from a service tech/writer to assistant manager to manager of our Avon office. Today, he leads the Residential and Commercial Service Departments.

Paul Raleigh, Special Projects Leader

Paul Raleigh Field Forces General Manager

Paul joined Isaac in 1998 as a residential installation mechanic, then served as the residential installation supervisor, a commercial service technician, and several other positions. Paul is also Chair of the Isaac Technical Supervisor Committee.