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Important precautions to keep you safe
COVID-19 Precautions
Business to Consumer Protocol
This protocol was produced and is being sent to communicate our COVID-19 strategy to help protect our employees, clients and community. We understand this is a challenging time for everyone and we need to ensure that we are doing our part to limit the spread of COVID-19 and protect everyone while conducting our day-to-day business.
Effective immediately, the steps below are being implemented across our entire staff:
Non-essential office, sales and engineering staff are working from home
Employees exhibiting symptoms of a cold or COVID-19 will be sent home under a 2-week quarantine
Hand sanitizer, latex gloves and face masks are being distributed to all field employee
Follow CDC recommendations to wash your hands often (preferably with soap and warm water), do not touch your face, and cover your mouth when coughing or sneezing.
All field staff are being asked to eliminate unnecessary trips to the office or any other location where large groups of people are congregating indoors.
Wipe down any surfaces they touch.
Wipe down materials brought it into a client’s home and handle with gloves.
Effective immediately the following protocols are being implemented for all client interactions:
When possible, meetings shall be conducted remotely
Interactions will be limited to 5 people or less
If you believe anyone is displaying flu-like symptoms, please call the office to reschedule the appointment
Eliminate all personal contact, including handshakes
Signing of work orders to be performed by the technician
Eliminate the passing of any object without it being sanitized or handled with gloves
Practice social distancing of at least 6 feet
While we understand that these new protocols might seem extreme, we feel that it is our social responsibility as an organization to protect everyone within this great community and to put safety first above all else. We will continue to communicate as new developments occur over the next several weeks.
If you have any questions, please feel free to call. We will be happy to discuss these questions or address any unique situations that you might have.
Thank you,
Jeremy Noll, V.P. of Service
Domenic DeLeo, V.P. of Residential Install
Protecting Our Clients and Employees
Your Guide to Isaac’s Safety Precautions.
To prepare you for working with Isaac on your upcoming service or installation, we want to inform you of the steps we’re taking to protect both you and our technicians.
Download our Precautions & Safety Guidelines by clicking
here
.
Why Isaac
About
Who We Are
Careers
Our Locations
Contact Us
Insights
FAQ
Home Comfort Tips
Training & Education
Special Offers
Clients
Feedback
Financing
Residential
Home
Products
Heating
Air Conditioning
Water Heating
Insulation
Standby Generators
Fireplaces
Air Quality
Services
Duct Cleaning & Sanitizing
CareClub Plans
Custom Home
Electrical
Healthy Home Assessment
Mold Remediation
MarkedSafe
Plumbing
Repairs
Our Team
Management Team
Clients
Pay Bill Online
Feedback
Financing
Quote New Equipment
Commercial
Home
Projects & Services
MarkedSafe
Past Projects
Services We Offer
Commercial Plumbing
Support
Planned Maintenance
Online Account Management
Our Team
Management Team
Clients
Client Login
CALL US
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Rochester
585.546.1400
Canandaigua
585.394.9000
Avon
585.335.1400
Twin Tiers
607.562.7355
Syracuse
315.449.1400
Buffalo
716.685.1400
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Rochester
585.546.6500
Albany
518.427.6500
Twin Tiers
607.273.6500
Syracuse
315.558.6500
Buffalo
716.550.6500
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