Helpful FAQs

Looking for an answer to your question, but no time to call? Find the answer to your question here!


Does Isaac offer emergency service?

Yes, Isaac offers 24/7 emergency service on most heating, air conditioning, plumbing and electrical calls.
 

How much does it cost for an HVAC estimate?

We offer free estimates.
 

Do you service fuel oil equipment?

Yes, we service oil boilers, furnaces, and water heaters.
 

How long does it take to replace my furnace and air conditioner?

Most replacement jobs can be scheduled for eight to 10 hours.
 

What does the $89.95 (+tax) service fee include?

The $89.85 evaluation fee covers the cost for your Isaac technician to come out to your home for an initial evaluation of the problem. The technician will also quote any additional diagnostics if needed and any repair costs at that time.
For example, if you are requesting a technician for a no-heat service call, the following is covered by the $89.95 service fee:
  • Verify thermostat setting
  • Verify 120v to furnace and 24v to thermostat
  • (Turn on power switch if necessary)
  • Visually inspect all venting (furnace / boiler / HWH)
  • Check filter for obstruction
  • Ohm igniter
  • Cycle system; measure temp rise
  • Measure flame sensor output
  • Check system safeties for proper operation
  • Check for CO in plenum and HWH & furnace venting
  • If furnace has not had maintenance in past 12 months, we will inspect furnace heat exchange
 

How much it cost for an annual precision tune up and safety inspection (PTSI)? 

The Precision Tune Up & Safety Inspection (PTSI) pricing depends on the equipment you have in your home.  In order to get exact prices, you will need to speak with a representative to verify the type of equipment you have and the location of that unit in your home.  Please call the office for pricing at (585) 546-1400.
 

What is included in an annual maintenance check, also referred to as our annual precision tune up and safety inspection (PTSI)? 

Each check is different depending on what type of equipment is in your home. For a common gas furnace, the following would be done:
  • Inspect air filter
  • Confirm 120 volts and 24 volts
  • Clean & inspect ignition system
  • Verify thermocouple
  • Remove, clean, and adjust burners
  • Clean and verify flame sensor
  • Verify combustion; inspect venting
  • Verify gas line pressure
  • Verify manifold pressure
  • Visually inspect heat exchanger
  • Inspect blower assembly
  • Lubricate motor bearings
  • Confirm appropriate fan speed
  • Test pressure switches
  • Verify fan and limit control
  • Verify pilot safety control
  • Check thermostat and batteries
  • Flush condensate drain system
  • Cycle unit; measure heat rise
  • Inspect for gas leaks
  • Perform electronic carbon monoxide test
 

How much does it cost to be a member of the GoldCare Club or SilverCare Club?

We have two different types of club memberships available. Isaac’s GoldCare Club membership is a fully comprehensive package, whereas the SilverCare Club membership, while less expensive, offers less coverage on equipment. Both membership plans include annual maintenance at no charge! Pricing varies depending on equipment and plan choice.

Your question not listed here? Start a chat with us or call today!

What sets Isaac Heating & Air Conditioning apart from other companies in the area?

Isaac’s technicians are North American Technician Excellence (NATE) certified. Combined, Isaac’s technicians have more than 450 specialty certifications. Isaac’s technicians have more certifications than any other privately held company in the country. A new technician with Isaac will receive more training in the first six weeks than many other technicians will receive in their lifetime.
 

Do you offer financing?

Isaac offers financing on new installations. Our Project Managers will help you navigate the process and find the best option to suit your needs.
 

How long have you been in business?

Isaac has been a family-owned and operated business since 1945. Originating in Rochester, NY, Isaac Heating & Air Conditioning has since expanded into Central and Western NY, as well as the Southern Tier and the Finger Lakes.
 

Does Isaac offer services such as electrical, plumbing or carpentry?

Currently, Isaac offers residential heating and air conditioning as well as commercial HVAC/R work. In addition to that, Isaac also offers a wide range of services and installations for electrical, plumbing, mold remediation, insulation and ventilation projects. Check out our Residential and Commercial pages for a full list of offerings.
 

What should I do to prepare my HVAC system for the winter/summer season?

The best preparation is the annual maintenance. To schedule a precision tune up and safety inspection, contact your local branch, begin a chat session, or use our Book Now feature.  
 

How much does duct cleaning cost?

Isaac is happy to schedule you for a no-cost, customized estimate for our duct cleaning & sanitizing services. There are several variables that affect the price, including the number of ducts, their locations, and what type of ductwork is in your home. Isaac will then supply you with an estimate for the work.
 

What type of indoor air quality (IAQ) products do you offer?

We offer Guardian Air purifiers and the I-Wave purifiers. These products filter your indoor air and kill harmful airborne particles. We also offer whole home duct cleanings with a sanitizing option to help eliminate mold, mildew and odors in the ductwork.
 

I am concerned about COVID-19 as well as other indoor air quality issues. Does your company provide solutions for this?

MarkedSafe™ by Isaac is a three-step certified home sanitizing service. During this process, your MarkedSafe™ trtained technician will pre-test your surfaces, treat and then certify that your home or business has been sanitized. We use a hospital-grade sanitizing solution that is backed by the CDC and EPA. It is safe for people, animals and food. Call us at (585) 326-6113 for more information on MarkedSafe™ by Isaac. 
We also offer options for indoor air quality (IAQ) Products. You can learn more about having IAQ installed in your home by visiting our Air Quality page.
 

What are MERV filters and can I get one?

A Merv Filter is a furnace filter. The letters stand for Minimum Efficiency Reporting Value. The higher the MERV value is, the more efficient the filter will be in trapping airborne particles. MERV values range from one to 20.  Home air filters are usually rated between five and 13. Isaac does install MERV 13 filters.
Filters can be purchased from Isaac and picked up at our branches. They are also available at neighborhood stores and online retailers.
 

The upstairs of my home is warmer than the rest of the house when the air conditioning is running. What can I do?

To evaluate the cause of this, you would want to schedule an estimate for a zoning quote. This estimate will evaluate your home for possible problems that are causing the varied temperatures throughout your home.

Isaac can also balance your heating and air conditioning systems using your dampers on the supply runs — if that is a possible option.
 

I had someone come out and give me a quote, when will they be getting back to me with a price?

The timing on this depends on the complexity of the quote and if you are anticipating using a loan vendor. Your Isaac Project Manager should have a proposal ready during the initial quote appointment. Sometimes, if loan approvals are involved or if the job is more complex, it could take approximately one to three days on average to receive a final price.

You can always reach out to your Project Manager with any questions. They will be more than happy to answer any questions along the way.
 

When will I get my rebate check?

The timing on your rebate check depends on the type of rebate you are expecting. For a utility rebate, such as RGE, NYSEG, etc., this is handled by the customer and takes about four to six weeks from when customer submits application to the utility company.

For a manufacturer rebate, such as Lennox, Rheem, etc., this is handled internally by the office staff at Isaac and takes about four to six weeks from the installation date.

How do I recognize a certain individual who provided me with excellent customer service?

You can call in the Contact Center and our representatives will make sure the employee receives a raving fan! Raving Fan Bucks are awarded to employees who exhibit Isaac’s core values.
 

I had a bad experience with another company.  Do you offer free second opinions?

Isaac will provide a free second opinion on any equipment that Isaac services with the exception of generators and geothermal units.
To qualify you must:
  • Have already paid another contractor (who is a recognized professional HVAC contractor, not a friend/neighbor or home inspector) for the first diagnosis and provide the invoice to confirm this.
  • There is no time limit on how long ago the original diagnosis took place
  • Appointment must be scheduled only during regular business hours Mon-Fri 7am-7pm
  • Second opinion is only on the specific part or issue first contractor diagnosed as faulty
 

How do I know if I need more Freon?

If you are having issues with your air conditioning, Isaac will have one of our technicians come out and evaluate the pressures and temperatures of your system to see if you are low on refrigerant (freon). The service fee for us to come out is $89.95(+tax).
 

Will my furnace run if the power is out in my neighborhood?

No, your furnace will not heat your home without power unless you have a back-up power source, such as a standby generator.
 

Can I hook-up my furnace up to a generator?

Using a portable generator may damage your furnace and void your warranty. Instead, consider getting a free estimate on the cost of a whole house standby generator.
 

I want air conditioning, but I don’t have duct work. Is there anything you can do?

Yes, there are other air conditioning systems that can be installed without ductwork.
 

I am a snowbird. Do you offer winterization services?

Yes, Isaac offers whole-home winterizations and de-winterizations.
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